Email us
For account, playback, or privacy questions — write to our support team. We aim to reply within a few business days.
support@boxlytv.com →Support
We’re here to help
BoxlyTV is a player for playlists you add yourself. Browse common answers below, or email us anytime.
Getting started
Install the app, review Privacy and Disclaimer on first launch, then add an M3U URL or Xtream portal you are authorized to use.
How BoxlyTV works →Playback issues
Most stream problems come from the playlist source or network. Check your connection, try another channel, and confirm credentials with your provider.
Privacy & legal
Device registration uses a hardware ID — not an email login for day-to-day watching. Full policies are on this site.
Privacy policy →Common questions
Does BoxlyTV include channels?
No. The app is a player only. You bring your own authorized playlist or portal.
Where do I download the app?
From the App Store or Google Play when available in your region. Buttons on the home page update when store links go live.
Can I use BoxlyTV on TV?
Yes on Android TV with the same Android app. iPhone and iPad share the iOS experience.
Still need help?
Email support@boxlytv.com with your device type and a short description of the issue.